We’re here for you – trading update

News| 1st June 2020
We’re here for you – trading update
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Current Update 1 July 2020

Guided by the latest NSW government health advice, the number of people allowed inside indoor venues will be determined by the 'one person per 4 square metre' rule, with no upper limit.

This update applies to our Food Gallery. Your safety is our priority and a number of measures are in place, including:

  • A minimum of four square metres (4sqm) per person.
  • All dine-in customers must be seated at a table
  • Maintaining 1.5m physical distancing in waiting and seating areas.
  • Additional cleaning and sanitising of Food Gallery furniture.
  • Completion of COVID-19 Safety Plan by Food Gallery retailers

Please comply with these social distancing guidelines displayed on each table and signage throughout the Food Gallery.

Thank you for supporting our Food Gallery retailers.

Update 13 June 2020

Our Food Gallery has reopened

Guided by the latest NSW government health advice, food courts will now be able to accommodate up to 50 people seated within our Food Gallery at any one time .

Your safety is our priority and a number of measures are in place including:

  • A minimum of four square metres (4sqm) per person.
  • All dine-in customers must be seated at a table
  • Maintaining 1.5m physical distancing in waiting and seating areas.
  • Additional cleaning and sanitising of Food Gallery furniture is occurring.
  • Completion of COVID-19 Safety Plan by Food Gallery retailers

Thank you for supporting our Food Gallery retailers.

Update 1 June 2020

It’s been pleasing to see a further easing of some restrictions across NSW in recent weeks which has helped restore confidence in many businesses to reopen and we’re excited to see our customers returning too. As always, our priority is to ensure everyone who visits The Galeries can safely access the products and services they need.

You’ll notice COVID-19 precautionary measures remain in place across The Galeries and we expect everyone to adhere to the government-led recommendations and maintain a healthy distance from others.

Our current trading hours are 11am - 5pm every day. With these changes in place, please check our store listing or with individual stores for current opening hours.

Reopening restaurants and cafes

In line with advice from the State Government, we’re excited to see a number of our restaurants and cafes reopen, with dine-in options for up to 50 people at one time. Stores will display the maximum number of customers who can be inside at any one time and will adhere to the strict distancing measures.

Please click here to see a list of our food retailers now open – including those who now offer dine-in services.

Reopening beauty and personal care facilities

In line with advice from the State Government, beauty services will have also reopened. Stores will display the maximum number of patrons at their entry or shop window for your convenience. Again, please remember all physical distancing requirements must be maintained.

For beauty and personal care retailers please see: https://www.thegaleries.com/shop/browse-by-category/#?category=hair-beauty-massage

Health and Safety

Just a reminder, the safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic, including more frequent cleaning, and encouraging healthy physical distancing and good hygiene.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • Physical and digital signage reminding customers to keep a safe distance apart
  • Window signage and floor decals provided to retailers to assist with communicating physical distancing measures
  • Floor decals and physical distancing reference points in key areas
  • Increased sanitisation and cleaning of all customer touch points and high traffic areas
  • Hand sanitiser at all entrances
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy allowing our team to actively monitor how many customers are in the centre at any time
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police enforcing social distancing requirements as appropriate

Trading Update 5 May 2020

The safety and wellbeing of our customers, retailers, team and community continues to be our top priority. While we continue to serve you, we’re taking extra precautions to ensure our centre is clean and hygienic including more frequent cleaning and encouraging healthy physical distancing and good hygiene.

We’re starting to see some positive signs and changes to government restrictions, and would like to assure you that we are staying up-to-date with the latest government advice, and are working hard to adapt to better serve our customers, retailers, team and community.

Following current government direction, some of our stores are re-opening, while others continue to be closed. While our food gallery is closed for dine-in and we’ve removed all seating, many of our dining operators and cafés remain open for take away and delivery.

We are committed to the safety of our community and will not tolerate unsafe behaviour.

Social distancing measures are in place across our centre to protect our community from the spread of the Coronavirus (COVID-19). Practicing good hygiene and keeping a healthy physical distance between individuals is our most powerful weapon in fighting this virus, we ask that all visitors adhere to these measures.

We continue to take extra precautions within our centre to ensure it is a clean and safe place for you including:

  • more frequent cleaning with a focus on frequently touched surfaces and bathrooms
  • we’re encouraging physical distancing so please keep a healthy distance from one another while you’re visiting our centres
  • we’re promoting good hygiene to help slow the spread of coronavirus
  • We’ve deferred all events and activities for now

Good hygiene practices

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

Wash hands regularly, including after touching common surfaces and after coughing or sneezing.

If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus (COVID-19) through our social channels, email and website.

We would like to thank you for your continued support during this time and look forward to seeing you soon.

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